Incident response agent template that pages on-call and opens the Jira ticket

services = execute_tool("pagerduty_services_list", identifier=oncall_email)
matches = [s for s in services if s["name"] == settings.service_name]
if len(matches) != 1:
    raise ConfigError(f"{len(matches)} PagerDuty services named {settings.service_name!r}")
service_id = matches[0]["id"]

channel_id = slack.resolve_channel(settings.slack_channel)  # exact name match only

incident = execute_tool(
    "pagerduty_incident_create",
    identifier=oncall_email,
    tool_input={
        "title": title,
        "service_id": service_id,
        "from_email": settings.oncall_email,
        "urgency": "high" if severity in ("critical", "high") else "low",
        "incident_key": incident_key,
        "body": description,
    },
)

ticket = execute_tool("jira_issue_create", identifier=jira_user, tool_input={
    "project_key": settings.jira_project_key,
    "issue_type": settings.jira_issue_type,
    "summary": title,
    "priority_name": PRIORITY[severity],
    "description": f"{description}\n\nPagerDuty: #{incident['incident_number']}",
})
state.mark_partial(incident_key, pagerduty_id=incident["id"], jira_key=ticket["key"])
execute_tool("pagerduty_incident_note_create", identifier=oncall_email,
             tool_input={"id": incident["id"], "content": f"Jira {ticket['key']}"})

slack.send(channel_id, f"{title} - PagerDuty #{n} - {ticket['key']}")

try:
    doc = execute_tool("confluence_page_create", identifier=confluence_user, tool_input={
        "spaceId": settings.confluence_space_id,       # numeric ID, not the space key
        "title": f"Postmortem: {title}",
        "body_representation": "storage",
        "body_value": render_postmortem(html.escape(title), html.escape(description)),
    })
except ConnectorError as exc:
    logger.warning("Confluence postmortem failed, run still succeeds: %s", exc)