ServiceNow MCP | OAuth 2.0 ServiceNow connector for AI agents

Tools your it service agent reaches for on ServiceNow, scoped per user.

CALL ANY TOOL

List and create incidents, retrieve CMDB records, manage change requests, and inspect resolution history.

servicenow_get_current_user

Get current user

Retrieve the ServiceNow user record for the identity behind the current OAuth access token. Useful for confirming which account a connection is authenticated as.

Parameters

Name

Type

Required

Description

sysparm_fields

string

Optional

Comma-separated list of fields to return in the response.

servicenow_flow_list

Flow list

servicenow_flow_get

Flow get

servicenow_user_list

User list

servicenow_user_get

User get

servicenow_user_create

User create

servicenow_change_get

Change get

servicenow_user_delete

User delete

servicenow_catalog_get

Catalog get

servicenow_user_update

User update

servicenow_problem_get

Problem get

servicenow_catalog_list

Catalog list

servicenow_flow_trigger

Flow trigger

servicenow_incident_get

Incident get

servicenow_problem_list

Problem list

servicenow_batch_request

Batch request

servicenow_change_update

Change update

servicenow_global_search

Global search

servicenow_incident_list

Incident list

servicenow_attachment_get

Attachment get

servicenow_incident_close

Incident close

servicenow_problem_create

Problem create

servicenow_problem_update

Problem update

servicenow_aggregate_stats

Aggregate stats

servicenow_attachment_list

Attachment list

servicenow_incident_create

Incident create

servicenow_incident_update

Incident update

servicenow_problem_resolve

Problem resolve

servicenow_incident_resolve

Incident resolve

servicenow_attachment_delete

Attachment delete

Build your Agent

Drop the toolkit in, point it at the user, and your it service agent can use ServiceNow from the first run.

import { ScalekitClient } from "@scalekit-sdk/node";
import { DynamicStructuredTool } from "@langchain/core/tools";
import { createReactAgent } from "@langchain/langgraph/prebuilt";
import { z } from "zod";

const sk = new ScalekitClient(envUrl, clientId, clientSecret);

const { tools } = await sk.tools.listScopedTools("user_123", {
  filter: { connectionNames: ["servicenow"], toolNames: ["snow_incidents_list", "snow_incident_get", "snow_incident_create"] },
  pageSize: 100,
});

const lcTools = tools.map((t) => new DynamicStructuredTool({
  name: t.tool.definition.name,
  description: t.tool.definition.description,
  schema: z.object({}).passthrough(),
  func: async (args) => {
    const { data } = await sk.tools.executeTool({
      toolName: t.tool.definition.name,
      identifier: "user_123",
      params: args,
    });
    return JSON.stringify(data);
  },
}));

const agent = createReactAgent({ llm, tools: lcTools });

import { ScalekitClient } from "@scalekit-sdk/node";
import OpenAI from "openai";

const sk = new ScalekitClient(envUrl, clientId, clientSecret);
const openai = new OpenAI();

const { tools } = await sk.tools.listScopedTools("user_123", {
  filter: { connectionNames: ["servicenow"], toolNames: ["snow_incidents_list", "snow_incident_get", "snow_incident_create"] },
  pageSize: 100,
});

const llmTools = tools.map((t) => ({
  type: "function",
  function: {
    name: t.tool.definition.name,
    description: t.tool.definition.description,
    parameters: t.tool.definition.input_schema,
  },
}));

const resp = await openai.responses.create({
  model: "gpt-4o", input: prompt, tools: llmTools,
});

import { ScalekitClient } from "@scalekit-sdk/node";
import Anthropic from "@anthropic-ai/sdk";

const sk = new ScalekitClient(envUrl, clientId, clientSecret);
const anthropic = new Anthropic();

const { tools } = await sk.tools.listScopedTools("user_123", {
  filter: { connectionNames: ["servicenow"], toolNames: ["snow_incidents_list", "snow_incident_get", "snow_incident_create"] },
  pageSize: 100,
});

const llmTools = tools.map((t) => ({
  name: t.tool.definition.name,
  description: t.tool.definition.description,
  input_schema: t.tool.definition.input_schema,
}));

const msg = await anthropic.messages.create({
  model: "claude-sonnet-4-6", max_tokens: 1024,
  tools: llmTools,
  messages: [{ role: "user", content: prompt }],
});

import { Agent } from "@google/adk/agents";
import {
  MCPToolset, StreamableHTTPConnectionParams,
} from "@google/adk/tools/mcp";

const toolset = new MCPToolset({
  connectionParams: new StreamableHTTPConnectionParams({
    url: "https://mcp.scalekit.com/servicenow",
    headers: { Authorization: `Bearer ${userScopedToken}` },
  }),
});

const agent = new Agent({
  name: "agent", model: "gemini-2.0-flash",
  tools: await toolset.getTools(),
});

Try these prompts

Paste any prompt into your agent to start using ServiceNow.

Incidents & P1s

Copy the prompt

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List all P1 incidents open right now.

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Get full details for incident [sys_id].

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Create an incident: [description], urgency 1.

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Which incidents have no assignee?

Change requests

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List all emergency change requests this week.

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Which changes are scheduled for this weekend?

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Get details for change request [id].

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List standard changes pending approval.

CMDB & reporting

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Get CMDB record for [service name].

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List all servers in the payment cluster.

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Average resolution time for P2 incidents this month.

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Which teams have the most open incidents?

SEE HOW AUTH WORKS

Users authorize ServiceNow once. Their credentials stay vaulted, every call is checked, and every action is logged.

Authorize

Your user connects

ServiceNow

once. We tie it to their identity and the meetings they approved — no shared bot account, no org-wide access

Who:

user ‘A’

when:

Once per user

access:

Limited to user

Store

Their

ServiceNow

token lives in a vault scoped to them. User A's meetings are never reachable by an agent acting for user B, even on the same connection

vault:

encrypted

scope:

per-user

tokens:

auto-refreshed

Resolve

When your agent calls a

ServiceNow

tool, we fetch the right token server-side. It never touches your agent, never appears in the LLM context, never shows up in your logs

speed:

~40ms

check:

before every call

seen by:

nobody

Audit

Every

ServiceNow

tool call is logged — who triggered it, which meeting was fetched, what came back. 90 days of history, tied to the user who authorized it

history:

90 days

export:

SIEM-ready

logged:

every call

Test other agents

Same per-user auth pattern across other it service agents and MCP connectors. Working code, live demos, fork what fits.

Support and Ops Teams

Support triage agent

Fetches new Zendesk tickets, classifies them by type and urgency, searches the Notion knowledge base for an answer, and routes what it cannot resolve to Slack. Every call runs on the support agent's own delegated OAuth.

Support and Ops Teams

Support ticket automation agent

Fetches new Zendesk tickets, drafts a reply from Notion knowledge base articles, digests what it cannot answer to Slack, and archives the rest, acting as the support agent rather than a shared API key.

Support and Ops Teams

Freshdesk CSAT agent

Watches Freshdesk for resolved tickets, emails each requester a CSAT survey from Gmail, and writes the score and the verbatim back onto the ticket, every call on the support rep's own delegated OAuth.

Freshdesk

Gmail

View agent

Engineering Teams

Slack triage

Polls Slack for new messages, classifies bugs and support requests with a LangGraph router, files GitHub issues or Zendesk tickets, and confirms in the thread.

Why Scalekit

Secure your agent's access. Connectors ship in minutes

01.

Shared tokens break per-user analytics

A shared token looks fine in a demo. In production every call looks like a service account. Scalekit resolves the real user credential so attribution, audit, and scope stay accurate.

// shared token
 audit → bot_service_account
 user_filter → broken

 // scalekit
 audit → user_abc
 scope → enforced ✓

02.

Authentication is not authorization

03.

Multi-tenancy is architectural

04.

ServiceNow today. Others tomorrow.

“Our agents act across Salesforce, Gong, Google Drive, and more, on behalf of every customer. Scalekit behind the scenes meant we can keep adding tools without ever rebuilding how credentials or tool calling work.”

Venu Madhav Kattagoni

Head of Engineering / Von

FAQs

Frequently Asked Questions

Does the agent access ServiceNow as the user or as a shared key?

As the user. Each workspace member authorizes once and Scalekit resolves their credential at request time. Audit logs attribute every action to that user, not a shared service account.

Where is the ServiceNow oauth 2.0 stored?

In Scalekit's managed AES-256 token vault, namespaced per tenant. Refresh is automatic. Revocation is a single dashboard action. Tokens never appear in prompts, logs, or LLM context.

Can I limit what the agent is allowed to do in ServiceNow?

Yes. Pass a tool name filter to listScopedTools so the IT service agent only sees the subset you authorize. Pre-API-call scope checks block out-of-policy actions before the request reaches ServiceNow.

What happens when a user revokes ServiceNow access?

The connection is invalidated on the next tool call. Subsequent requests for that user fail closed with a clear error. Other users in the tenant remain unaffected. The event is logged for audit.

Can the agent access and update CMDB records it does not own?

Depends on the authorizing user's ServiceNow ACLs. Read access is typically broad; write access to CMDB records requires explicit role grants. ServiceNow role-based access controls apply at every agent call.

On this page

Tool and actions Framework Compatibility Starter Prompt Auth Lifecycle Try Other Agents Why Scalekit