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OAUTH 2.0
ITSM
Every incident, change request, and CMDB record your IT team manages lives in ServiceNow. ServiceNow MCP gives your agent authenticated access to ITSM data scoped to the user who authorized it.
For more tools, view docs.
import { ScalekitClient } from "@scalekit-sdk/node";
import { DynamicStructuredTool } from "@langchain/core/tools";
import { createReactAgent } from "@langchain/langgraph/prebuilt";
import { z } from "zod";
const sk = new ScalekitClient(envUrl, clientId, clientSecret);
const { tools } = await sk.tools.listScopedTools("user_123", {
filter: { connectionNames: ["servicenow"], toolNames: ["snow_incidents_list", "snow_incident_get", "snow_incident_create"] },
pageSize: 100,
});
const lcTools = tools.map((t) => new DynamicStructuredTool({
name: t.tool.definition.name,
description: t.tool.definition.description,
schema: z.object({}).passthrough(),
func: async (args) => {
const { data } = await sk.tools.executeTool({
toolName: t.tool.definition.name,
identifier: "user_123",
params: args,
});
return JSON.stringify(data);
},
}));
const agent = createReactAgent({ llm, tools: lcTools });import { ScalekitClient } from "@scalekit-sdk/node";
import OpenAI from "openai";
const sk = new ScalekitClient(envUrl, clientId, clientSecret);
const openai = new OpenAI();
const { tools } = await sk.tools.listScopedTools("user_123", {
filter: { connectionNames: ["servicenow"], toolNames: ["snow_incidents_list", "snow_incident_get", "snow_incident_create"] },
pageSize: 100,
});
const llmTools = tools.map((t) => ({
type: "function",
function: {
name: t.tool.definition.name,
description: t.tool.definition.description,
parameters: t.tool.definition.input_schema,
},
}));
const resp = await openai.responses.create({
model: "gpt-4o", input: prompt, tools: llmTools,
});import { ScalekitClient } from "@scalekit-sdk/node";
import Anthropic from "@anthropic-ai/sdk";
const sk = new ScalekitClient(envUrl, clientId, clientSecret);
const anthropic = new Anthropic();
const { tools } = await sk.tools.listScopedTools("user_123", {
filter: { connectionNames: ["servicenow"], toolNames: ["snow_incidents_list", "snow_incident_get", "snow_incident_create"] },
pageSize: 100,
});
const llmTools = tools.map((t) => ({
name: t.tool.definition.name,
description: t.tool.definition.description,
input_schema: t.tool.definition.input_schema,
}));
const msg = await anthropic.messages.create({
model: "claude-sonnet-4-6", max_tokens: 1024,
tools: llmTools,
messages: [{ role: "user", content: prompt }],
});import { Agent } from "@google/adk/agents";
import {
MCPToolset, StreamableHTTPConnectionParams,
} from "@google/adk/tools/mcp";
const toolset = new MCPToolset({
connectionParams: new StreamableHTTPConnectionParams({
url: "https://mcp.scalekit.com/servicenow",
headers: { Authorization: `Bearer ${userScopedToken}` },
}),
});
const agent = new Agent({
name: "agent", model: "gemini-2.0-flash",
tools: await toolset.getTools(),
});
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// shared token
audit → bot_service_account
user_filter → broken
// scalekit
audit → user_abc
scope → enforced ✓
