ServiceNow MCP | OAuth 2.0 ServiceNow connector for AI agents

CALL ANY TOOL

List and create incidents, retrieve CMDB records, manage change requests, and inspect resolution history.

snow_incidents_list

List incidents

List ServiceNow incidents with state, priority, and assignment filters.

Parameters

Name

Type

Required

Description

state

string

Optional

Filter: new, in_progress, resolved, closed

priority

string

Optional

Filter: 1-critical, 2-high, 3-moderate, 4-low

assigned_to

string

Optional

Assignee user ID filter

limit

integer

Optional

Max incidents

snow_incident_get

Get incident

snow_incident_create

Create incident

snow_change_requests_list

List change requests

snow_cmdb_ci_get

Get CMDB item

Build your Agent

Drop the toolkit in, point it at the user, and your it service agent can use ServiceNow from the first run.

Copied

import { ScalekitClient } from "@scalekit-sdk/node";
import { DynamicStructuredTool } from "@langchain/core/tools";
import { createReactAgent } from "@langchain/langgraph/prebuilt";
import { z } from "zod";

const sk = new ScalekitClient(envUrl, clientId, clientSecret);

const { tools } = await sk.tools.listScopedTools("user_123", {
  filter: { connectionNames: ["servicenow"], toolNames: ["snow_incidents_list", "snow_incident_get", "snow_incident_create"] },
  pageSize: 100,
});

const lcTools = tools.map((t) => new DynamicStructuredTool({
  name: t.tool.definition.name,
  description: t.tool.definition.description,
  schema: z.object({}).passthrough(),
  func: async (args) => {
    const { data } = await sk.tools.executeTool({
      toolName: t.tool.definition.name,
      identifier: "user_123",
      params: args,
    });
    return JSON.stringify(data);
  },
}));

const agent = createReactAgent({ llm, tools: lcTools });

Copied

import { ScalekitClient } from "@scalekit-sdk/node";
import OpenAI from "openai";

const sk = new ScalekitClient(envUrl, clientId, clientSecret);
const openai = new OpenAI();

const { tools } = await sk.tools.listScopedTools("user_123", {
  filter: { connectionNames: ["servicenow"], toolNames: ["snow_incidents_list", "snow_incident_get", "snow_incident_create"] },
  pageSize: 100,
});

const llmTools = tools.map((t) => ({
  type: "function",
  function: {
    name: t.tool.definition.name,
    description: t.tool.definition.description,
    parameters: t.tool.definition.input_schema,
  },
}));

const resp = await openai.responses.create({
  model: "gpt-4o", input: prompt, tools: llmTools,
});

import { ScalekitClient } from "@scalekit-sdk/node";
import Anthropic from "@anthropic-ai/sdk";

const sk = new ScalekitClient(envUrl, clientId, clientSecret);
const anthropic = new Anthropic();

const { tools } = await sk.tools.listScopedTools("user_123", {
  filter: { connectionNames: ["servicenow"], toolNames: ["snow_incidents_list", "snow_incident_get", "snow_incident_create"] },
  pageSize: 100,
});

const llmTools = tools.map((t) => ({
  name: t.tool.definition.name,
  description: t.tool.definition.description,
  input_schema: t.tool.definition.input_schema,
}));

const msg = await anthropic.messages.create({
  model: "claude-sonnet-4-6", max_tokens: 1024,
  tools: llmTools,
  messages: [{ role: "user", content: prompt }],
});

Copied

import { Agent } from "@google/adk/agents";
import {
  MCPToolset, StreamableHTTPConnectionParams,
} from "@google/adk/tools/mcp";

const toolset = new MCPToolset({
  connectionParams: new StreamableHTTPConnectionParams({
    url: "https://mcp.scalekit.com/servicenow",
    headers: { Authorization: `Bearer ${userScopedToken}` },
  }),
});

const agent = new Agent({
  name: "agent", model: "gemini-2.0-flash",
  tools: await toolset.getTools(),
});

Try these prompts

Paste any prompt into your agent to start using ServiceNow.

Incidents & P1s

Copy the prompt

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List all P1 incidents open right now.

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Get full details for incident [sys_id].

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Create an incident: [description], urgency 1.

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Which incidents have no assignee?

Change requests

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List all emergency change requests this week.

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Which changes are scheduled for this weekend?

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Get details for change request [id].

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List standard changes pending approval.

CMDB & reporting

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Get CMDB record for [service name].

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List all servers in the payment cluster.

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Average resolution time for P2 incidents this month.

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Which teams have the most open incidents?

SEE HOW AUTH WORKS

Users authorize ServiceNow once. Their credentials stay vaulted, every call is checked, and every action is logged.

1

Authorize

Your user connects

ServiceNow

once. We tie it to their identity and the meetings they approved — no shared bot account, no org-wide access

Who:

user ‘A’

when:

Once per user

access:

Limited to user

2

Store

Their

ServiceNow

token lives in a vault scoped to them. User A's meetings are never reachable by an agent acting for user B, even on the same connection

vault:

encrypted

scope:

per-user

tokens:

auto-refreshed

3

Resolve

When your agent calls a

ServiceNow

tool, we fetch the right token server-side. It never touches your agent, never appears in the LLM context, never shows up in your logs

speed:

~40ms

check:

before every call

seen by:

nobody

4

Audit

Every

ServiceNow

tool call is logged — who triggered it, which meeting was fetched, what came back. 90 days of history, tied to the user who authorized it

history:

90 days

export:

SIEM-ready

logged:

every call

Test other agents

Same per-user auth pattern across other it service agents and MCP connectors. Working code, live demos, fork what fits.

SUPPORT

Support ticket automation (Google ADK)

Google ADK agent that classifies Zendesk tickets, pulls Notion context, and posts to Slack. End-to-end ticket handoff.

ENGINEERING

DevOps assistant agent

Triage GitHub incidents, open Linear tickets, and notify the on-call channel in Slack with context already attached.

Why Scalekit

Secure your agent's access. Connectors ship in minutes

Other connector libraries treat auth as a demo afterthought. Scalekit starts with user identity, scope enforcement, and audit.

01.

Shared tokens break per-user analytics

A shared token looks fine in a demo. In production every call looks like a service account. Scalekit resolves the real user credential so attribution, audit, and scope stay accurate.

// shared token
 audit → bot_service_account
 user_filter → broken

 // scalekit
 audit → user_abc
 scope → enforced ✓

02.

Authentication is not authorization

03.

Multi-tenancy is architectural

04.

ServiceNow today. Others tomorrow.

“Our agents act across Salesforce, Gong, Google Drive, and more, on behalf of every customer. Scalekit behind the scenes meant we can keep adding tools without ever rebuilding how credentials or tool calling work.”

Venu Madhav Kattagoni

Head of Engineering / Von

FAQs

Frequently Asked Questions

Does the agent access ServiceNow as the user or as a shared key?

As the user. Each workspace member authorizes once and Scalekit resolves their credential at request time. Audit logs attribute every action to that user, not a shared service account.

Where is the ServiceNow oauth 2.0 stored?

In Scalekit's managed AES-256 token vault, namespaced per tenant. Refresh is automatic. Revocation is a single dashboard action. Tokens never appear in prompts, logs, or LLM context.

Can I limit what the agent is allowed to do in ServiceNow?

Yes. Pass a tool name filter to listScopedTools so the IT service agent only sees the subset you authorize. Pre-API-call scope checks block out-of-policy actions before the request reaches ServiceNow.

What happens when a user revokes ServiceNow access?

The connection is invalidated on the next tool call. Subsequent requests for that user fail closed with a clear error. Other users in the tenant remain unaffected. The event is logged for audit.

Can the agent access and update CMDB records it does not own?

Depends on the authorizing user's ServiceNow ACLs. Read access is typically broad; write access to CMDB records requires explicit role grants. ServiceNow role-based access controls apply at every agent call.

ServiceNow

Tools your it service agent reaches for on ServiceNow, scoped per user.