Pylon MCP

Live

OAUTH 2.1

CUSTOMER SUPPORT

CRM & Sales

Every customer issue, account, task, and shared Slack channel your team works in lives in Pylon. Pylon MCP gives your agent per-user OAuth access to issues, accounts, tasks, and projects scoped to the authorizing user.

  • Acts as the user: Issue updates and task edits stay attributed to the Pylon user who authorized the agent.
  • Credentials stay vaulted: AES-256, resolved at request time, never in LLM context.
  • Scoped before every call: User permissions enforced. 90-day audit trail.
Pylon MCP
agent · Acme Q3
Run
Find all open issues for account ref.tools and assign them to me with due date Friday.
S
pylonmcp_search_issues
121ms
Support agent
7 open issues found for ref.tools. Assigned to you, due 2026-06-12. Slack channels notified: C09SD3HU8T0, C0AE9QYMCGL.
Sources: Pylon, account ref.tools
pylonmcp
7
18:29
Message Claude...

Tools your agent reaches for on Pylon MCP, scoped per user.

CALL ANY TOOL
Search accounts, issues, tasks, and projects. Create and update items, upload files, and look up users. Same toolkit, every framework, no auth plumbing.
pylonmcp_create_attachment
Create attachment
Upload a base64-encoded file to Pylon and return its attachment ID and URL. Files are limited to 5 MB decoded and are not attached to an issue or message.
Parameters
Name
Type
Required
Description
content_base64
string
Required
Base64-encoded file bytes. Max 5 MB decoded.
filename
string
Required
Filename including extension. Max 191 characters.
description
string
Optional
Optional description of the attachment.
pylonmcp_create_issue
Issue create
pylonmcp_create_milestone
Create milestone
pylonmcp_create_project
Create project
pylonmcp_create_project_from_template
Create project from template
pylonmcp_create_task
Create task
pylonmcp_delete_task
Delete task
pylonmcp_get_account
Get account
pylonmcp_get_agent_issue
Issue get agent
pylonmcp_get_contact
Get contact
pylonmcp_get_issue
Issue get
pylonmcp_get_issue_messages
Get issue messages
pylonmcp_get_me
Get me
pylonmcp_get_milestone
Get milestone
pylonmcp_get_milestones
Get milestones
pylonmcp_get_project
Get project
pylonmcp_get_project_templates
Get project templates
pylonmcp_get_projects
Get projects
pylonmcp_get_task
Get task
pylonmcp_get_tasks
Get tasks
pylonmcp_search_accounts
Search accounts
pylonmcp_search_issues
Search issues
pylonmcp_search_projects
Search projects
pylonmcp_search_tasks
Search tasks
pylonmcp_update_account
Update account
pylonmcp_update_issue
Issue update
pylonmcp_update_milestone
Update milestone
pylonmcp_update_project
Update project
pylonmcp_update_task
Update task
pylonmcp_upload_account_files
Upload account files

For more tools, view docs.

Build your Agent
Drop the toolkit in, point it at the user, and your agent can search and update Pylon issues, tasks, and projects from the first run.
Python · LlamaIndex
import { ScalekitClient } from "@scalekit-sdk/node";
import { DynamicStructuredTool } from "@langchain/core/tools";
import { createReactAgent } from "@langchain/langgraph/prebuilt";
import { z } from "zod";

const sk = new ScalekitClient(envUrl, clientId, clientSecret);

const { tools } = await sk.tools.listScopedTools("user_123", {
filter: { connectionNames: ["pylonmcp"], toolNames: ["pylonmcp_get_me", "pylonmcp_search_issues", "pylonmcp_get_issue"] },
pageSize: 100,
});

const lcTools = tools.map((t) => new DynamicStructuredTool({
name: t.tool.definition.name,
description: t.tool.definition.description,
schema: z.object({}).passthrough(),
func: async (args) => {
const { data } = await sk.tools.executeTool({
toolName: t.tool.definition.name,
identifier: "user_123",
params: args,
});
return JSON.stringify(data);
},
}));

const agent = createReactAgent({ llm, tools: lcTools });
import { ScalekitClient } from "@scalekit-sdk/node";
import OpenAI from "openai";

const sk = new ScalekitClient(envUrl, clientId, clientSecret);
const openai = new OpenAI();

const { tools } = await sk.tools.listScopedTools("user_123", {
filter: { connectionNames: ["pylonmcp"], toolNames: ["pylonmcp_get_me", "pylonmcp_search_issues", "pylonmcp_get_issue"] },
pageSize: 100,
});

const llmTools = tools.map((t) => ({
type: "function",
function: {
name: t.tool.definition.name,
description: t.tool.definition.description,
parameters: t.tool.definition.input_schema,
},
}));

const resp = await openai.responses.create({
model: "gpt-4o", input: prompt, tools: llmTools,
});
import { ScalekitClient } from "@scalekit-sdk/node";
import Anthropic from "@anthropic-ai/sdk";

const sk = new ScalekitClient(envUrl, clientId, clientSecret);
const anthropic = new Anthropic();

const { tools } = await sk.tools.listScopedTools("user_123", {
filter: { connectionNames: ["pylonmcp"], toolNames: ["pylonmcp_get_me", "pylonmcp_search_issues", "pylonmcp_get_issue"] },
pageSize: 100,
});

const llmTools = tools.map((t) => ({
name: t.tool.definition.name,
description: t.tool.definition.description,
input_schema: t.tool.definition.input_schema,
}));

const msg = await anthropic.messages.create({
model: "claude-sonnet-4-6", max_tokens: 1024,
tools: llmTools,
messages: [{ role: "user", content: prompt }],
});
import { Agent } from "@google/adk/agents";
import {
MCPToolset, StreamableHTTPConnectionParams,
} from "@google/adk/tools/mcp";

const toolset = new MCPToolset({
connectionParams: new StreamableHTTPConnectionParams({
url: "https://mcp.scalekit.com/pylonmcp",
headers: { Authorization: `Bearer ${userScopedToken}` },
}),
});

const agent = new Agent({
name: "agent", model: "gemini-2.0-flash",
tools: await toolset.getTools(),
});
Try these prompts
Paste any prompt into your agent to start working with Pylon from your workflows.
Search & triage
Copy the prompt
Copied
Find all open issues for account [name] from the past week.
Copy the prompt
Copied
Show every task assigned to me with due date this week.
Copy the prompt
Copied
List all unresolved issues tagged [label].
Action & create
Copy the prompt
Copied
Create a follow-up task for issue [id] due Friday.
Copy the prompt
Copied
Spin up a new onboarding project for [account] from the standard template.
Copy the prompt
Copied
Upload [file] to account [name] and tag with [label].
SEE HOW AUTH WORKS
Users authorize Pylon once. Their credentials stay vaulted, every call is checked, and every action is logged.
1
Authorize
Your user connects
Pylon MCP
once. We tie it to their identity and the meetings they approved — no shared bot account, no org-wide access
Who:
user ‘A’
when:
Once per user
access:
Limited to user
2
Store
Their
Pylon MCP
token lives in a vault scoped to them. User A's meetings are never reachable by an agent acting for user B, even on the same connection
vault:
encrypted
scope:
per-user
tokens:
auto-refreshed
3
Resolve
When your agent calls a
Pylon MCP
tool, we fetch the right token server-side. It never touches your agent, never appears in the LLM context, never shows up in your logs
speed:
~40ms
check:
before every call
seen by:
nobody
4
Audit
Every
Pylon MCP
tool call is logged — who triggered it, which meeting was fetched, what came back. 90 days of history, tied to the user who authorized it
history:
90 days
export:
SIEM-ready
logged:
every call
Test other agents
Same per-user auth pattern across other CRM and support connectors.
Support and Ops Teams
Support triage agent
Fetches new Zendesk tickets, classifies them by type and urgency, searches the Notion knowledge base for an answer, and routes what it cannot resolve to Slack. Every call runs on the support agent's own delegated OAuth.
Support and Ops Teams
Support ticket automation agent
Fetches new Zendesk tickets, drafts a reply from Notion knowledge base articles, digests what it cannot answer to Slack, and archives the rest, acting as the support agent rather than a shared API key.
Support and Ops Teams
Freshdesk CSAT agent
Watches Freshdesk for resolved tickets, emails each requester a CSAT survey from Gmail, and writes the score and the verbatim back onto the ticket, every call on the support rep's own delegated OAuth.
Engineering Teams
Slack triage
Polls Slack for new messages, classifies bugs and support requests with a LangGraph router, files GitHub issues or Zendesk tickets, and confirms in the thread.
Test other agents
Same per-user auth pattern across other CRM and support connectors.
SUPPORT
Support triage agent
Classify new Zendesk tickets, search the Notion knowledge base for an answer, and route what it cannot resolve to Slack.
SUPPORT
Support ticket automation (Google ADK)
Fetch, annotate, and archive Zendesk tickets with Notion context, digesting anything it cannot answer to Slack.
SUPPORT
Freshdesk CSAT follow-up agent
Spot resolved Freshdesk tickets, email the CSAT survey from Gmail, and write the score back onto the ticket.
ENGINEERING
Slack triage agent
Classify new Slack messages as bugs or support requests, file the GitHub issue or Zendesk ticket, and reply in the thread.
Why Scalekit
Secure your agent's access. Connectors ship in minutes
01.
Shared tokens break per-user analytics
A shared token looks fine in a demo. In production every call looks like a service account. Scalekit resolves the real user credential so attribution, audit, and scope stay accurate.
// shared token
 audit → bot_service_account
 user_filter → broken

 // scalekit
 audit → user_abc
 scope → enforced ✓
02.
Authentication is not authorization
03.
Multi-tenancy is architectural
04.
Pylon MCP today. Others tomorrow.
“Our agents act across Salesforce, Gong, Google Drive, and more, on behalf of every customer. Scalekit behind the scenes meant we can keep adding tools without ever rebuilding how credentials or tool calling work.”
Venu Madhav Kattagoni
Head of Engineering / Von
FAQs
Frequently Asked Questions
Does the agent act as the user or a shared key?
As the user. Each Pylon user authorizes once and Scalekit resolves their credential at request time. All edits and assignments are attributed to that user.
Where is the Pylon OAuth token stored?
In Scalekit's AES-256 vault, namespaced per tenant. Refresh is automatic. Tokens never appear in prompts or LLM context.
Can I prevent the agent from deleting tasks?
Yes. Use listScopedTools to allow create_task and update_task without granting delete_task.
What happens when a user revokes Pylon access?
The connection is invalidated on the next tool call. Subsequent requests fail closed with a clear error.
Can the agent combine Pylon issues with Slack messages in one workflow?
Yes. A single agent can read Pylon issues and post Slack updates in the same workflow, each using the same user identity.
What other MCP connectors does Scalekit support?
Scalekit runs the Salesforce MCP server, HubSpot MCP server, and Attio MCP server on the same per-user auth, token vault, and audit trail. Browse 500+ connectors in the MCP connector directory.
Start in your coding agent
Up and running in one command
Install the Scalekit skill in your editor of choice. Connector, auth, tools, prompt, all wired up
Claude Code REPL
/plugin marketplace add scalekit-inc/claude-code-authstack
/plugin install agentkit@scalekit-auth-stack
Cursor Code REPL
# ~/.cursor/mcp.json
{
""mcpServers"": {
""pylonmcp"": {
""url"": ""https://mcp.scalekit.com/pylonmcp"",
""headers"": { ""Authorization"": ""Bearer $SCALEKIT_TOKEN"" }
}
}
}
Codex Code REPL
# ~/.codex/config.toml
[mcp_servers.pylonmcp]
url = ""https://mcp.scalekit.com/pylonmcp""
auth_env = ""SCALEKIT_TOKEN""
Copilot Code REPL
# .vscode/mcp.json
{
""servers"": {
""pylonmcp"": {
""url"": ""https://mcp.scalekit.com/pylonmcp"",
""type"": ""http""
}
}
}