Freshdesk connector for AI agents

Tools your Freshdesk agent reaches for, scoped per user.

CALL ANY TOOL

Create, update, and reply to tickets. Manage agents and contacts. Same toolkit, every framework, no auth plumbing.

freshdesk_tickets_list

List tickets

List Freshdesk tickets with optional filters for status, priority, and agent assignment.

Parameters

Name

Type

Required

Description

filter

string

Optional

Predefined filter: new_and_my_open, watching, spam, deleted

page

integer

Optional

Pagination page number

per_page

integer

Optional

Results per page (max 100)

freshdesk_ticket_get

Get ticket

freshdesk_ticket_create

Create ticket

freshdesk_ticket_update

Update ticket

freshdesk_tickets_reply

Reply to ticket

freshdesk_contact_create

Create contact

Build your Agent

Drop the toolkit in, point it at the agent, and your automation can triage, reply, and escalate Freshdesk tickets from the first run.

Copied

import { ScalekitClient } from "@scalekit-sdk/node";
import { DynamicStructuredTool } from "@langchain/core/tools";
import { createReactAgent } from "@langchain/langgraph/prebuilt";

const sk = new ScalekitClient(envUrl, clientId, clientSecret);

const { tools } = await sk.tools.listScopedTools("user_123", {
  filter: { connectionNames: ["freshdesk"], toolNames: ["freshdesk_tickets_list", "freshdesk_ticket_get", "freshdesk_tickets_reply"] },
  pageSize: 100,
});

const lcTools = tools.map((t) => new DynamicStructuredTool({
  name: t.tool.definition.name,
  description: t.tool.definition.description,
  schema: t.tool.definition.input_schema,
  func: async (args) => sk.tools.executeTool({
    toolName: t.tool.definition.name, identifier: "user_123", toolInput: args,
  }),
}));

const agent = createReactAgent({ llm, tools: lcTools });

Copied

import { ScalekitClient } from "@scalekit-sdk/node";
import OpenAI from "openai";

const sk = new ScalekitClient(envUrl, clientId, clientSecret);
const openai = new OpenAI();

const { tools } = await sk.tools.listScopedTools("user_123", {
  filter: { connectionNames: ["freshdesk"], toolNames: ["freshdesk_tickets_list", "freshdesk_ticket_get", "freshdesk_tickets_reply"] },
  pageSize: 100,
});

const llmTools = tools.map((t) => ({
  type: "function",
  function: {
    name: t.tool.definition.name,
    description: t.tool.definition.description,
    parameters: t.tool.definition.input_schema,
  },
}));

const resp = await openai.responses.create({
  model: "gpt-4o", input: prompt, tools: llmTools,
});

import { ScalekitClient } from "@scalekit-sdk/node";
import Anthropic from "@anthropic-ai/sdk";

const sk = new ScalekitClient(envUrl, clientId, clientSecret);
const anthropic = new Anthropic();

const { tools } = await sk.tools.listScopedTools("user_123", {
  filter: { connectionNames: ["freshdesk"], toolNames: ["freshdesk_tickets_list", "freshdesk_ticket_get", "freshdesk_tickets_reply"] },
  pageSize: 100,
});

const llmTools = tools.map((t) => ({
  name: t.tool.definition.name,
  description: t.tool.definition.description,
  input_schema: t.tool.definition.input_schema,
}));

const msg = await anthropic.messages.create({
  model: "claude-sonnet-4-6", max_tokens: 1024,
  tools: llmTools,
  messages: [{ role: "user", content: prompt }],
});

Copied

import { Agent } from "@google/adk/agents";
import {
  MCPToolset, StreamableHTTPConnectionParams,
} from "@google/adk/tools/mcp";

const toolset = new MCPToolset({
  connectionParams: new StreamableHTTPConnectionParams({
    url: "https://mcp.scalekit.com/freshdesk",
    headers: { Authorization: `Bearer ${userScopedToken}` },
  }),
});

const agent = new Agent({
  name: "agent", model: "gemini-2.0-flash",
  tools: await toolset.getTools(),
});

Try these prompts

Paste any prompt into your agent to automate Freshdesk support workflows.

Triage & escalation

Copy the prompt

Copied

List all high-priority open tickets without a reply in 48 hours.

Copy the prompt

Copied

Find all tickets from [company name] with status open.

Copy the prompt

Copied

Show me all urgent tickets created today.

Copy the prompt

Copied

Which tickets are unassigned with priority high?

Action & replies

Copy the prompt

Copied

Reply to ticket #[id]: [response text].

Copy the prompt

Copied

Update ticket #[id] status to resolved.

Copy the prompt

Copied

Assign ticket #[id] to agent [name].

Copy the prompt

Copied

Add a private note to ticket #[id]: [note].

Reporting & insights

Copy the prompt

Copied

How many open tickets do we have by priority?

Copy the prompt

Copied

List all tickets created this week by status.

Copy the prompt

Copied

What is the breakdown of tickets by type today?

Copy the prompt

Copied

Show all tickets assigned to [agent name].

SEE HOW AUTH WORKS

Users authorize Freshdesk once. Their help desk credentials stay vaulted, every call is checked, and every action is logged.

Authorize

Your user connects

Freshdesk

once. We tie it to their identity and the meetings they approved — no shared bot account, no org-wide access

Who:

user ‘A’

when:

Once per user

access:

A’s meetings only

Store

Their

Freshdesk

token lives in a vault scoped to them. User A's meetings are never reachable by an agent acting for user B, even on the same connection

vault:

encrypted

scope:

per-user

tokens:

auto-refreshed

Resolve

When your agent calls a

Freshdesk

tool, we fetch the right token server-side. It never touches your agent, never appears in the LLM context, never shows up in your logs

speed:

~40ms

check:

before every call

seen by:

nobody

Audit

Every

Freshdesk

tool call is logged — who triggered it, which meeting was fetched, what came back. 90 days of history, tied to the user who authorized it

history:

90 days

export:

SIEM-ready

logged:

every call

Test other agents

See the same per-user auth pattern across Zendesk and other support connectors.

SUPPORT

Freshdesk CSAT follow-up agent

Google ADK agent that watches low CSAT scores in Freshdesk and drafts personalised follow-ups for support leads.

Freshdesk

View agent

SUPPORT

Support triage agent

Read Zendesk tickets, fetch runbooks from Notion, and route to the right Slack channel with a drafted response.

Why Scalekit

Secure your agent's access. Connectors ship in minutes

Other connector libraries treat auth as a demo afterthought. Scalekit starts with agent identity, scope enforcement, and audit.

01.

Shared tokens break per-user analytics

A shared token looks fine in a demo. In production every call looks like a service account. Scalekit resolves the real user credential so attribution, audit, and scope stay accurate.

// shared token
 audit → bot_service_account
 user_filter → broken

 // scalekit
 audit → user_abc
 scope → enforced ✓

02.

Authentication is not authorization

03.

Multi-tenancy is architectural

04.

Freshdesk today. Others tomorrow.

Capability

DIY

Scalekit AgentKit

Token storage

Build + maintain yourself

AES-256 vault, managed

Per-user isolation

Custom credential map

Per-tenant namespace, default

Scope enforcement

Manual checks or none

Per-request, pre-API call

Token refresh

Cron job you maintain

Automatic

Audit trail

Build your own logging

90-day, SIEM-exportable

New connector

New OAuth implementation

Same pattern, one config

Multi-framework

Per-framework adapter code

8 adapters included

“Our agents act across Salesforce, Gong, Google Drive, and more, on behalf of every customer. Scalekit behind the scenes meant we can keep adding tools without ever rebuilding how credentials or tool calling work.”

Venu Madhav Kattagoni

Head of Engineering / Von

On this page

Tool and actions Framework Compatibility Starter Prompt Auth Lifecycle Try Other Agents Why Scalekit

Start in your coding agent

Up and running in one command

Install the Scalekit skill in your editor of choice. Connector, auth, tools, prompt, all wired up

Claude Code REPL

Copy Copied

/plugin marketplace add scalekit-inc/claude-code-authstack
/plugin install agentkit@scalekit-auth-stack

Cursor Code REPL

Copy Copied

# ~/.cursor/mcp.json
{
""mcpServers"": {
""freshdesk"": {
""url"": ""https://mcp.scalekit.com/freshdesk"",
""headers"": { ""Authorization"": ""Bearer $SCALEKIT_TOKEN"" }
}
}
}

Codex Code REPL

Copy Copied

# ~/.codex/config.toml
[mcp_servers.freshdesk]
url = ""https://mcp.scalekit.com/freshdesk""
auth_env = ""SCALEKIT_TOKEN""

Copilot Code REPL

Copy Copied

# .vscode/mcp.json
{
""servers"": {
""freshdesk"": {
""url"": ""https://mcp.scalekit.com/freshdesk"",
""type"": ""http""
}
}
}