Gorgias MCP

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OAUTH 2.1

SUPPORT TICKETS

Customer Support

Gorgias MCP gives agents authenticated access to your support tickets: search conversations, reply and close, snooze, tag, and manage macros and help center content.

  • Per-user credentials: each call uses the actual user's token, never a shared bot.
  • Encrypted per-tenant vault: AES-256, resolved at request time, never in LLM context.
  • Scoped before every call: pre-call scope check, 90-day SIEM-exportable audit chain.
Gorgias MCP
agent · Acme Q3
Run
Find tickets mentioning a defective hinge and reply to the newest one.
S
gorgiasmcp_search_tickets
104ms
Gorgias agent
3 tickets matched. Replied to #48211 with a replacement offer and closed it.
Sources: 3 tickets, 1 closed
gorgiasmcp
3 tickets
18:29
Message Claude...

Tools your support agent reaches for on Gorgias, scoped per user.

CALL ANY TOOL
Search, reply, and manage support tickets end to end, scoped to each user's own Gorgias access.
gorgiasmcp_add_internal_note
Add internal note
Post an internal note on a ticket. Internal notes are not visible to the customer. Set mention_user_ids to @mention teammates — they will receive a notification just like in the helpdesk UI.
Parameters
Name
Type
Required
Description
body_text
string
Required
Plain text body of the internal note.
ticket_id
integer
Required
Numeric Gorgias ticket ID.
mention_user_ids
string
Optional
User IDs to @mention. Accepts a list of ints, a comma-separated string, or a JSON-encoded list.
user_intent
string
Optional
The user's most recent request, verbatim. Analytics only.
gorgiasmcp_ai_agent_setup_completion
Ai agent setup completion
gorgiasmcp_archive_macro
Archive macro
gorgiasmcp_convert_to_advanced_view
Convert to advanced view
gorgiasmcp_create_action_from_template
Create action from template
gorgiasmcp_create_help_center_article
Create help center article
gorgiasmcp_create_rule
Create rule
gorgiasmcp_disable_support_action
Disable support action
gorgiasmcp_discard_help_center_article_draft
Discard help center article draft
gorgiasmcp_enable_support_action
Enable support action
gorgiasmcp_get_action_template
Get action template
gorgiasmcp_get_custom_field
Get custom field
gorgiasmcp_get_guidance
Get guidance
gorgiasmcp_get_macro
Get macro
gorgiasmcp_get_rule
Get rule
gorgiasmcp_get_table_metadata
Get table metadata
gorgiasmcp_list_action_templates
List action templates
gorgiasmcp_list_customers
List customers
gorgiasmcp_list_help_center_articles
List help center articles
gorgiasmcp_list_intents
List intents
gorgiasmcp_list_rules
List rules
gorgiasmcp_list_tags
List tags
gorgiasmcp_preview_ai_agent
Preview ai agent
gorgiasmcp_publish_guidance
Publish guidance
gorgiasmcp_query
Query