Dialpad connector for AI agents

Tools your calling agent reaches for on Dialpad, scoped per user.

CALL ANY TOOL

112 tools for business calling in Dialpad: read calls, AI recaps, and transcripts, send and schedule SMS, start, transfer, and record calls, manage contacts, channels, and meetings, and run call center operators and callbacks.

dialpad_agent_group_get

Get agent group

Get one Dialpad agent group by ID. Returns the agent group's details. Use dialpad_agent_group_get when you already have the agent group ID. Requires the agent_groups:read scope on the connection.

Parameters

Name

Type

Required

Description

agent_group_id

string

Required

The agent group ID. Example: 5719029487116288

dialpad_blocked_numbers_add

Add blocked numbers

dialpad_blocked_numbers_list

List blocked numbers

dialpad_blocked_numbers_remove

Remove blocked numbers

dialpad_call_hangup

Call hangup

dialpad_call_operator_unassign

Unassign call operator

dialpad_call_review_share_link_create

Create call review share link

dialpad_call_review_share_link_get

Get call review share link

dialpad_call_review_share_link_update

Update call review share link

dialpad_call_unpark

Call unpark

dialpad_callbacks_list

List callbacks

dialpad_channel_get

Get channel

dialpad_channels_list

List channels

dialpad_contact_upsert

Upsert contact

dialpad_department_get

Get department

dialpad_department_operators_list

List department operators

dialpad_meeting_summaries_list

List meeting summaries

dialpad_office_departments_list

List office departments

dialpad_office_get

Get office

dialpad_operator_skill_level_update

Update operator skill level

dialpad_recording_share_link_create

Create recording share link

dialpad_recording_share_link_get

Get recording share link

dialpad_scheduled_message_send_now

Scheduled message send now

dialpad_scheduled_messages_list

List scheduled messages

dialpad_scorecards_export_get

Get scorecards export

dialpad_user_call_initiate

User call initiate

dialpad_user_caller_id_get

Get user caller id

dialpad_user_caller_id_set

Set user caller id

dialpad_user_screen_pop_trigger

Trigger user screen pop

dialpad_users_search

Search users

For more tools, view docs.

Build your Agent

Same auth pattern across LangChain, OpenAI, Anthropic, and Google ADK.

import { ScalekitClient } from "@scalekit-sdk/node";
import { createReactAgent } from "@langchain/langgraph/prebuilt";

const sk = new ScalekitClient(env.SCALEKIT_ENV_URL, env.SCALEKIT_CLIENT_ID, env.SCALEKIT_CLIENT_SECRET);

// Dialpad tools scoped to this user
const { tools } = await sk.tools.listScopedTools("user_123", {
  filter: { connectionNames: ["dialpad"], toolNames: [
    "dialpad_calls_list",
    "dialpad_call_ai_recap_get",
    "dialpad_sms_send"] },
  pageSize: 100,
});

const agent = createReactAgent({ llm, tools });
await agent.invoke({ messages: [{ role: "user", content: "Summarize my last call with Acme and text them a follow-up" }] });

import OpenAI from "openai";
import { ScalekitClient } from "@scalekit-sdk/node";

const sk = new ScalekitClient(env.SCALEKIT_ENV_URL, env.SCALEKIT_CLIENT_ID, env.SCALEKIT_CLIENT_SECRET);
const openai = new OpenAI();

const { tools } = await sk.tools.listScopedTools("user_123", {
  filter: { connectionNames: ["dialpad"] }, pageSize: 100,
});

const res = await openai.chat.completions.create({
  model: "gpt-5",
  messages: [{ role: "user", content: "Summarize my last call with Acme and text them a follow-up" }],
  tools,
});

// Execute the tool call with the user's vaulted Dialpad OAuth token
await sk.tools.executeTool(res.choices[0].message.tool_calls[0], "user_123");

import Anthropic from "@anthropic-ai/sdk";
import { ScalekitClient } from "@scalekit-sdk/node";

const sk = new ScalekitClient(env.SCALEKIT_ENV_URL, env.SCALEKIT_CLIENT_ID, env.SCALEKIT_CLIENT_SECRET);
const anthropic = new Anthropic();

const { tools } = await sk.tools.listScopedTools("user_123", {
  filter: { connectionNames: ["dialpad"] }, pageSize: 100,
});

const msg = await anthropic.messages.create({
  model: "claude-sonnet-5",
  max_tokens: 1024,
  messages: [{ role: "user", content: "Summarize my last call with Acme and text them a follow-up" }],
  tools,
});

// Tool call runs with the user's vaulted Dialpad OAuth token
await sk.tools.executeTool(msg.content, "user_123");

import { Agent } from "@google/adk/agents";
import { ScalekitClient } from "@scalekit-sdk/node";

const sk = new ScalekitClient(env.SCALEKIT_ENV_URL, env.SCALEKIT_CLIENT_ID, env.SCALEKIT_CLIENT_SECRET);

const { tools } = await sk.tools.listScopedTools("user_123", {
  filter: { connectionNames: ["dialpad"] }, pageSize: 100,
});

const agent = new Agent({
  name: "calling_agent",
  model: "gemini-2.5-pro",
  instruction: "Dialpad tools scoped to this user",
  tools,
});

await agent.run("Summarize my last call with Acme and text them a follow-up");

Try these prompts

Copy any prompt into your agent. Each maps directly to a Dialpad tool. Click to copy, paste into your agent, done.

Calls

Copy the prompt

Copied

Summarize my last call with Acme in bullet points.

Copy the prompt

Copied

Pull the transcript of yesterday's 3pm support call.

Copy the prompt

Copied

List the calls I had this week with their durations.

Messaging and contacts

Copy the prompt

Copied

Text +14155550123 from my Dialpad number: Running 5 minutes late.

Copy the prompt

Copied

Create a shared contact for Priya Shah at Globex with her mobile number.

Copy the prompt

Copied

Schedule an SMS reminder to the client for tomorrow at 9am.

Contact center

Copy the prompt

Copied

Show live status for the Support call center.

Copy the prompt

Copied

Queue a callback to +14155550123 in the Sales call center.

Copy the prompt

Copied

Set operator Maria off duty with the reason Lunch.

SEE HOW AUTH WORKS

Each user signs in to Dialpad once, and Scalekit stores and refreshes their tokens. Credentials stay vaulted, every call is scope checked, and every action is logged.

Authorize

Your user connects

Dialpad

once. We tie it to their identity and the meetings they approved — no shared bot account, no org-wide access

Who:

user ‘A’

when:

Once per user

access:

Limited to user

Store

Their

Dialpad

token lives in a vault scoped to them. User A's meetings are never reachable by an agent acting for user B, even on the same connection

vault:

encrypted

scope:

per-user

tokens:

auto-refreshed

Resolve

When your agent calls a

Dialpad

tool, we fetch the right token server-side. It never touches your agent, never appears in the LLM context, never shows up in your logs

speed:

~40ms

check:

before every call

seen by:

nobody

Audit

Every

Dialpad

tool call is logged — who triggered it, which meeting was fetched, what came back. 90 days of history, tied to the user who authorized it

history:

90 days

export:

SIEM-ready

logged:

every call

Test other agents

See the same per-user auth pattern across other communication connectors.

GTM and RevOps Teams

Sales call prep agent

Reads tomorrow's calls from Google Calendar, mines past Granola notes and Attio history for context, and delivers each rep a prep brief in Slack, scoped to the calls that rep actually owns.

GTM and RevOps Teams

Deal intelligence agent

Pulls recent Gong calls, scores deal risk with an LLM, cross-references the record in Attio, and DMs each owner their at-risk deals in Slack. Every read is scoped to that rep's own access.

Support and Ops Teams

Meeting prep

Pulls agenda, participant context, and open action items before every meeting.

Why Scalekit

Secure your agent's access. Connectors ship in minutes

01.

Shared tokens break per-user analytics

A shared Dialpad token looks fine in a demo. In production every call, text, and transfer looks like one service account, and you cannot tell which user triggered it. Scalekit resolves the credential of the actual user who triggered the agent, never a shared bot.

// shared token
audit → bot_service_account

// scalekit
audit → user_abc ✓

02.

Authentication is not authorization

03.

Multi-tenancy is architectural

04.

Dialpad today. Ten connectors tomorrow.

“Our agents act across Salesforce, Gong, Google Drive, and more, on behalf of every customer. Scalekit behind the scenes meant we can keep adding tools without ever rebuilding how credentials or tool calling work.”

Venu Madhav Kattagoni

Head of Engineering / Von

FAQs

Frequently Asked Questions

Does the agent access Dialpad as the user or through a shared token?

As the user. Each user signs in to Dialpad once, and Scalekit stores and refreshes their tokens. Calls, texts, and contact changes the agent makes are attributed to that user in your audit trail, not a shared service account.

Where is the Dialpad OAuth token stored?

In Scalekit's managed AES-256 token vault, namespaced per tenant. Refresh is automatic. Revocation is a single dashboard action. Credentials never appear in prompts, logs, or LLM context.

Can I limit what the agent does in Dialpad?

Yes. Filter by tool name in listScopedTools to expose only what you want, for example the call, recap, and transcript tools without dialpad_sms_send or dialpad_call_transfer. Scalekit also enforces scope checks before every API call.

What happens when a user revokes Dialpad access?

The connection is invalidated on the next tool call. Subsequent requests for that user fail closed with a clear error. Other users in the tenant remain unaffected. The event is logged for audit.

Can the agent read Dialpad AI recaps and transcripts?

Yes. dialpad_call_ai_recap_get returns the AI Recap of a call in short, medium, long, or bullet form, and dialpad_transcript_get returns the full Dialpad AI transcript with detected moments. The AI Recap tool needs the ai_recap scope on the connection.