BASIC AUTH
SUPPORT
Support queues do not stop. Your agent can read, update, and respond to Freshdesk tickets, scoped to the queue the support agent owns.
import { ScalekitClient } from "@scalekit-sdk/node";
import { DynamicStructuredTool } from "@langchain/core/tools";
import { createReactAgent } from "@langchain/langgraph/prebuilt";
import { z } from "zod";
const sk = new ScalekitClient(envUrl, clientId, clientSecret);
const { tools } = await sk.tools.listScopedTools("user_123", {
filter: { connectionNames: ["freshdesk"], toolNames: ["freshdesk_tickets_list", "freshdesk_ticket_get", "freshdesk_tickets_reply"] },
pageSize: 100,
});
const lcTools = tools.map((t) => new DynamicStructuredTool({
name: t.tool.definition.name,
description: t.tool.definition.description,
schema: z.object({}).passthrough(),
func: async (args) => {
const { data } = await sk.tools.executeTool({
toolName: t.tool.definition.name,
identifier: "user_123",
params: args,
});
return JSON.stringify(data);
},
}));
const agent = createReactAgent({ llm, tools: lcTools });import { ScalekitClient } from "@scalekit-sdk/node";
import OpenAI from "openai";
const sk = new ScalekitClient(envUrl, clientId, clientSecret);
const openai = new OpenAI();
const { tools } = await sk.tools.listScopedTools("user_123", {
filter: { connectionNames: ["freshdesk"], toolNames: ["freshdesk_tickets_list", "freshdesk_ticket_get", "freshdesk_tickets_reply"] },
pageSize: 100,
});
const llmTools = tools.map((t) => ({
type: "function",
function: {
name: t.tool.definition.name,
description: t.tool.definition.description,
parameters: t.tool.definition.input_schema,
},
}));
const resp = await openai.responses.create({
model: "gpt-4o", input: prompt, tools: llmTools,
});import { ScalekitClient } from "@scalekit-sdk/node";
import Anthropic from "@anthropic-ai/sdk";
const sk = new ScalekitClient(envUrl, clientId, clientSecret);
const anthropic = new Anthropic();
const { tools } = await sk.tools.listScopedTools("user_123", {
filter: { connectionNames: ["freshdesk"], toolNames: ["freshdesk_tickets_list", "freshdesk_ticket_get", "freshdesk_tickets_reply"] },
pageSize: 100,
});
const llmTools = tools.map((t) => ({
name: t.tool.definition.name,
description: t.tool.definition.description,
input_schema: t.tool.definition.input_schema,
}));
const msg = await anthropic.messages.create({
model: "claude-sonnet-4-6", max_tokens: 1024,
tools: llmTools,
messages: [{ role: "user", content: prompt }],
});import { Agent } from "@google/adk/agents";
import {
MCPToolset, StreamableHTTPConnectionParams,
} from "@google/adk/tools/mcp";
const toolset = new MCPToolset({
connectionParams: new StreamableHTTPConnectionParams({
url: "https://mcp.scalekit.com/freshdesk",
headers: { Authorization: `Bearer ${userScopedToken}` },
}),
});
const agent = new Agent({
name: "agent", model: "gemini-2.0-flash",
tools: await toolset.getTools(),
});
// shared bot API key
token = "freshdesk_api_shared_xxx"
audit → bot_service_account
agent_filter → broken
// scalekit · per-user
token = resolve(user_id)
audit → user_abc
scope → enforced ✓
Does the agent access Freshdesk as the user or as a shared key?
As the user. Each workspace member authorizes once and Scalekit resolves their credential at request time. Audit logs attribute every action to that user, not a shared service account.
Where is the Freshdesk basic auth stored?
In Scalekit's managed AES-256 token vault, namespaced per tenant. Refresh is automatic. Revocation is a single dashboard action. Tokens never appear in prompts, logs, or LLM context.
Can I limit what the agent is allowed to do in Freshdesk?
Yes. Pass a tool name filter to listScopedTools so the support agent only sees the subset you authorize. Pre-API-call scope checks block out-of-policy actions before the request reaches Freshdesk.
What happens when a user revokes Freshdesk access?
The connection is invalidated on the next tool call. Subsequent requests for that user fail closed with a clear error. Other users in the tenant remain unaffected. The event is logged for audit.
How does the connector handle the Freshdesk domain per tenant?
Each connected account stores its own Freshdesk domain. Proxy calls auto-resolve `{{domain}}` from the connected account, so the agent never hardcodes a subdomain. Multi-tenant support is built in.
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