Many enterprise Zendesk deployments don't use OAuth — they rely on API tokens or basic auth. Static auth support means agents can connect to customer support systems in the configuration the enterprise actually uses, not just the OAuth-ideal case.

A customer support AI agent tags incoming Zendesk tickets by priority and routes them to the right queue. The enterprise uses Zendesk API tokens, not OAuth. With static auth support, they connect without any changes to their Zendesk admin setup. No OAuth app registration, no redirect URI configuration.

What's included

• Static auth extends the Zendesk connector to cover token-based enterprise configurations.
• Same connected account model as OAuth — credentials stored securely, injected at proxy time.
• Unlocks support automation for enterprises that haven't enabled OAuth in Zendesk.
• No OAuth app registration or redirect URI configuration required from the enterprise.